Service Excellence
Live Virtual Seminar
In this era of intense competition and rapid technology changes, effective customer service means real increases in a company's revenues. Companies that provide poor service find out very quickly that it is a need to have not simply a nice to have. With the cost of doing business rising rapidly, the threat of losing a customer makes customer service that much more critical to your business' success. At the Service Excellence Seminar, you will have the opportunity to seek ways to reset your Service Strategy for success. Gain valuable insight and solutions to challenges that you are facing in the world of Service, Customer Satisfaction, Employee satisfaction and revenue growth. TAKE YOUR ORGANISATION TO THE NEXT LEVEL USING AN EFFECTIVE CUSTOMER SERVICE STRATEGY
Clerks
Customer service executive
Administrators
Front office staff
Receptionist
Sale Executive
Manager,Asst Managers, Junior and Middle Managers
Anyone who is interested in building skills in Customer Service Excellence
Delighted customers are loyal customers who spend more. These are the results of being able to delight the customer at every customer touch point in our retail stores and environment. Creating brand delighters is the goal of this programme by focusing on positive attitudes, attention to store detail and presentation as well as great conversations with customers and creating great experiences in store. Join the growing number of regular attendees who rely on Live Virtual Seminar with confidence. The seminar promises an informative, engaging day in the company of our renowned but approachable speakers as they deliver a practical analysis of current developments in all the critical areas of customer service.
WILL THIS BE A PRACTICAL HANDS-ON EVENT OR ONLY PRESENTATIONS?
This is a practical event focused on exercises, activities and case studies. The Seminar will be led by industry experts and will largely focus on a quick overview of Service Excellence. This will be followed by highly interactive sessions on practical issues faced by organisations. Service Excellence experts will provide insights and the Q & A session will address major questions of the delegates. The event is followed by a Seminar that will provide delegates real case studies situations.
IS THIS SEMINAR ONLY IN ENGLISH?
Predominantly English. But our Speaker faculty are subject matter experts and can clarify the explanations in multiple languages
The cost of the entire event is USD 55 which includes conference proceedings and Certificate of Participation.
